HALVERIN
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Frequently Asked Questions
Once your order ships, you'll receive a confirmation email with a tracking link. Simply click it to follow your parcel's journey in real time. You can also find tracking details in your account under "Order History".
We offer free returns within 30 days of delivery. Items must be unused and in their original packaging. Start a return through your account and we'll email you a prepaid shipping label — refunds are processed within 5–7 business days of receiving your item.
Orders within Germany typically arrive in 2–4 business days. Elsewhere in Europe, delivery takes 4–7 business days. All orders are processed within 24 hours on weekdays, and you'll receive tracking as soon as your parcel is on its way.
Yes — we ship to most countries worldwide. International delivery times and rates are calculated at checkout based on your destination. Please note that any customs duties or import taxes are the responsibility of the recipient.
We process orders quickly, so please contact us at support@halverin.com within 2 hours of placing your order if you'd like to make a change or cancel. Once an order has entered fulfilment we're unable to modify it, but you can always return it after delivery.